AI Chat & Messaging
Answer in seconds, on the channel they chose.
Plenty of customers will never call you. They will type a question on your website or reply to a text, and if the answer takes an hour they are already talking to someone else. AI chat closes that gap on both channels.
What it does
Website chat
A chat widget on your site that answers questions from your own content instead of handing visitors a contact form.
Two-way SMS
Customers text your business number and get a real answer back, with the whole thread kept in one place.
Lead capture
The conversation collects the details you need — name, contact, job type, timeline — without an interrogation.
Human handoff
When the conversation needs a person, it routes to your team with the full transcript attached.
Appointment booking
Visitors can pick a real time slot inside the chat, the same way they would on a call.
Unified inbox
Chat, SMS, and email land in one thread per contact, so the history follows the customer across channels.
Consent comes first on messaging
Text messaging is the channel with the most rules attached, and the rules are not optional. We build messaging programs to meet A2P 10DLC and TCPA requirements from the start, because a program that gets a number blocked is worse than no program at all.
That means express written consent captured and recorded before any automated message goes out, marketing consent kept separate from service consent, and STOP and HELP handled automatically on every number. Opt-out is honored immediately and permanently.
We keep the consent record — what the person agreed to, in the exact wording shown to them, with a timestamp. If a complaint ever arrives, the evidence exists.
Where it fits
Chat catches the visitor who is not ready to call. Voice agents catch the one who is. Both feed the same contact record, so a person who chats today and calls next week is not treated as two strangers.
What you get
- A website chat widget matched to your branding
- Two-way SMS on your business number
- 10DLC brand and campaign registration support
- Compliant consent capture with stored consent records
- Automatic STOP and HELP keyword handling
- Routing and escalation rules to your team
- One unified conversation thread per contact
Other services
AI Voice Agents
AI voice agents that answer calls, book appointments, qualify leads, and run outbound campaigns around the clock.
Learn more →AI Automation
Follow-up sequences, CRM workflows, and lead routing that run automatically based on customer behavior.
Learn more →ICT Consulting
RCDD-led technology strategy, low voltage design documentation, telecom coordination, and owner's representation.
Learn more →Stop losing the customers who won't call.
Tell us where your inbound messages land today and how long they sit. We will show you what changes.