01 / MAKE CONTACT DETAILS CONSISTENT
One business. One correct phone number.
- Sample evidence
- 3 of 8 directory listings in the fictional sample carry an old phone number.
- Possible customer impact
- Someone finding the business through a directory could reach the wrong number or hesitate over conflicting details.
- Recommended fix
- Confirm the current number with the owner, correct the three listings, and keep a record of where the details were updated.
